What to Send

If at all possible, remove the media from the computer. If you require assistance, feel free to contact us and

we’ll gladly remove the storage device for you. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, micro-drive, etc.

How to Send Your Media

• Wrap media in an anti-static bag or tinfoil to prevent Static Electricity.
• Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of five centimetres of insulation all around.
• Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using packaging peanuts as contents will settle to the bottom of the box.
• If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least fifteen centimetres for insulation. The heavier the unit, the more insulation required.
• Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives. Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate.