Computer Storage Services is constantly striving to provide the best possible service to our customers. For maintenance of back up devices, we offer various levels of Service Level Agreements to suit our individual customers' needs. All our different SLAs provide basic telephonic support, and an engineer will visit the site to carry out any repairs or replacements needed.
Maintenance of devices includes: standard and full repairs for normal field failures; testing and checking of drives, as well as calibration to manufactures standards; servicing (including cleaning and preventative maintenance) and updating of firmware.
Platinum Priority Support:
provides 24 hour support, 365 days a year. An engineer will respond to the logged call the same day, with a turn around time of 2 hours. Purchase goods under R10 000 will be immediately swapped out.
Platinum Support:
provides 24 hour support, 365 days a year. An engineer will respond to the logged call the same day, with a turn around time of 4 hours. Purchase goods under R10 000 will be swapped out.
Gold Support:
provides support during standard business hours, with an engineer responding to the logged call the same day. The turn around time for repairs is 4 hours, replacements 2 hours.
Silver Support:
provides support during standard business hours, with an engineer responding to the logged call the next
business day. The turn around time for repairs is 4 hours, replacements 2 hours
Bronze Support:
provides support during standard business hours, with an engineer responding to the logged call the next
business day. Support is offered on equipment with a purchase value of R25 000 or less.
If you’d like to sign a service contract with us, contact our offices for more information.