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Shipping Instructions
What to Send?
If at all possible, remove the media from the computer. If you require assistance, feel free to contact us and
we’ll gladly remove the storage device for you. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, micro-drive, etc.
How to Send Your Media?
- Wrap media in an anti-static bag or tinfoil to prevent Static Electricity
- Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of five centimetres of insulation all around
- Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using packaging peanuts as contents will settle to the bottom of the box.
- If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least fifteen centimetres for insulation. The heavier the unit, the more insulation required.
- Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives. Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate.
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Services Overview
Computer Storage Services caters for both Tape Drives and Hard Drives, with the ability to repair, re-manufacture and re-certify any tape drive or hard drive. We service all makes and models of tape drives (from AIT to DLT to DAT to Travan) by manufacturers such as Quantum, Seagate, and HP, with a competitive turnaround time.
However, in the event that a substitute is needed whilst we are repairing your tape drive, then please mention that vital information when booking the tape drive in, and Computer Storage Services will make arrangements for you, the customer.
Data Recovery
Computer Storage Services proudly boasts the world's leading Data Recovery Lab right here in South Africa and regarded as a pioneer in Data Recovery and Computer Forensic Services.
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eDiscovery
eDiscovery (or Electronic discovery or e-discovery refers to the discovery and identification of data on a data medium or storage device that could contain evidence regarding litigation...
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Storage And Business Consulting
When it comes to storage, seek no further, CSSI has professional consultants who can assist you in protecting, testing, advising and planning your storage requirements for you and your organisation.
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Forensic Recoveries
Forensic recoveries are very similar to eDiscovery and follow in most cases the same procedure as doing an eDiscovery, as explained below, however, more focus is used to analyse deleted blocks...
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Tape Media Replication/Conversion
Media technology constantly changes, in the year 2000, AIT, DAT, DLT and LTO were the major technologies and all were growing media capacity rapidly. Today, only two formidable technology platforms exist, LTO and DLT.
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Drive Sanitization/Data Destruction
Having all the technology at hand here in our labs at one of the most specialized Data Storage and recovery companies, also means we have the ability to guarantee complete data destruction or as is commonly known...
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Tape Drive Repair Servicing
Tape Drive, Autoladers and Libraries are equiped with many moving parts. Some Tape Drive backup devices have as many as 170 moving components!
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