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FAQ

1. What is data recovery?
Data recovery is the process of salvaging data form a variety of media, that has been lost due to physical damage, human error, hardware failure, virus etc.

2. What is your Success Rate?
Our success rate for data recoveries is 91.7 % (audited). If our Data Recovery Specialists are not able to recover your data, you will not be charged for it.


3. What is the average Turn around Time for a data-recovery?
The average turn around time varies according to the complexity of the recovery. On average our turn around time is 40 – 72 hours. Once your drive has been tested by our Data Recovery Specialist, you will be contacted with a quote, and advised on the time your recovery will take.
Solutions

CSSI offers three fully equipped labs in:
  • Midrand, Johannesburg
  • Montague Gardens, Cape Town
  • Riverhorse Valley, Durban
The Midrand, Johannesburg facility is one of the most advanced facilities in the world. It is structured into 3 departments that each specialise in a unique phase of the data recovery process:
  • Software Engineering / File Reconstruction Lab
  • Drive Geometry, Electronics / Low-Level DR Engine Lab
  • Clean Room / Spectral - Micro analysis / HDA (Hard Disk Assembly) Lab
The Engineers and Technicians
The facility employs the most respected engineers and technicians locally and has round the clock support from our international facilities and specialists located in USA, UK, Philippines, Russia, China and Brazil.

Trust your Data Recovery Company
When it comes to your data, trust is the most important component when handling a device that contains your critical information over to a third party to recover. In most instances a successful recovery can only be attempted once, especially if the device has an internal failure.

Trust has three major components:
Trust that the company has numerous years of experience and access to the top specialists for any make or model of device to recover the data from. Trust that the company has an open policy to allow you to see the unique technologies employed and/or patents to perform the recovery to your expectations. Trust that all your data will be handled in the strictest of confidence and privacy.

These three pillars are paramount to our data recovery services. Computer Storage Services has over 100 years of combined engineering and technological experience with employees who were former specialists in hard disk drive manufacturing and development at companies such as Quantum, Seagate, Western Digital, Fujitsu and Maxtor.

Authenticated visitors are welcome to view/tour the facility and see the technology hands on. To date, Computer Storage Services is the only company on the African continent to be accredited by a hard drive manufacturer to perform such services to international standards and to be identified as the only company to have developed its own award winning technology recovery engines.

In most cases, confidentiality agreements are required, especially if the data is of a sensitive nature. On request, our company has a fully comprehensive legal contract available to protect your information as well as procedures for protecting this data until it is delivered to you. The company has unique sanitation procedures that guarantee your data is removed from all servers, systems, PCs and devices that were used in the recovery.

For further security; our engineers, lab technicians and managers undergo routine polygraph testing and in some cases take oaths of secrecy.


After Hours Contacts

Cape Town: Brent
Telephone: +27 (0)82 581 1420

Durban: Jimmy
Telephone: +27 (0)76 093 6304

Johannesburg: James
Telephone: +27 (0)82 413 3525
About CSSI And Our Rising Success
Computer Storage Services (CSSI)
is on the list of SA’s top 300 performing companies and a leading data storage specialist firm providing a niche set of quality data storage products and services...

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